Frequently Asked Questions
Great question, click here to find out all about POGS unique features.
Yes! POGS headphones limit the volume to 85dB, per the World Health Organization’s recommendations. We strongly recommend limiting the use of headphones to a maximum of 2 hours per day. To protect your kids’ hearing, while using POGS and in life, please lower the volume, reduce listening time, and move away from loud noises.
Yes, we are stricter than any laws to ensure only non-toxic materials are used in POGS headphones.
We were not able to find a sustainable source of recycled material that we felt comfortable with when considering the impact on the environment. And that's important to us as we consider our impact with every choice we make. Our quest for sustainable materials led us to develop The Wallaby, which is made of 100% recycled material, with organic cotton padding to protect your POGS.
We have gone to great lengths to ensure POGS are of the highest quality. In the odd case your POGS do not work as you would expect, please run through the steps of the Quick Start Guide first. You can also find them here on our website! If you still have trouble using your POGS, please contact us so we can help resolve the problem quickly for you.
No. POGS 'The Elephant', the wired model, does not require batteries at all. The wireless model, POGS 'The Gecko', has an internal non-removable battery that can be charged via USB. Don’t worry though, if you forgot to charge the battery, the wireless model can also be used by using the QuickSafe cable, which is included in all POGS headphones boxes.
Make sure your Bluetooth® is switched on for your phone, tablet or laptop. Press the pairing mode button (the one between the cable jack and the LED light) on your POGS headphones for 5 seconds and ‘My POGS headphones’ will appear on your device. You are now connected.
Yes. You can connect multiple POGS headphones to one single device using the POGLink cable. With the wireless headphones, connect the first headphone wirelessly to the device (like a phone, laptop or tablet) and then use the POGLink cable (with the triangular plug) to connect the second headphones to the first headphones. For the wired POGS headphones, use the QuickSafe cable (with the round plug) to connect the first headphones to the device, then use POGLink to hook up the second headphones to the first one.
Most likely the cable is not connected properly.
POGS come with two gold coloured cables. One with triangular plugs for connecting multiple POGS together. Use the other cable with the round plugs which is meant for connecting your POGS with your device of choice.
Take the cable with the round plugs, and connect it with the straight round plug (with the black mic button closest) into the round hole in the headphones. Insert the angled round connector into your phone, tablet or laptop. Please ensure that the cable is plugged in firmly, sometimes it needs a bit of a push to go in fully. This should solve the issue.
If you have your POGS connected via Bluetooth® to a device for an extended period without using the headphones, it is possible that the headphones will not respond. The light stays on when you try to turn them off. Here's what to do. Reset your POGS by connecting them with the charging cable to a USB plug. When plugged in, you can turn off the POGS again. To prevent this from happening, please turn off the headphones after use. If you are still having trouble, please do a factory reset of your POGS. Press and hold the pairing button for 10 seconds (the pairing button is the one with the Bluetooth logo on it). The LED light next to this button will flash 3 times to confirm the reset is complete. After you have reset your POGS, the pairing history will be lost, and you will need to pair your POGS with your device again.
You can use your wireless headphones for 12 hours after a full charge (only takes 2 hours). But don’t worry, the Bluetooth® models also come with cables so you can keep on using it even when your battery is empty. If you want wireless action quickly after your battery runs empty, just charge for 10 minutes for 1 hour of use.
With 'The Gecko', the wireless Bluetooth® model, you can move freely around your device in a range of approximately 40 meters. Please note that range can be impacted by obstacles in between your device and the headphones, like walls.
You can do so with a bit more creativity. After you have hooked up the second headphones using the POGLink cable (triangular plug), connect the third headphones with the QuickSafe cable (round plug). For the fourth one, once again use a POGLink cable (triangular plug), and so on. To remember easily, make sure the round plugs go into the round holes and the triangular plugs go into the triangular holes. Make sure you press the plugs firmly into the jacks, and enjoy together!
Our cables can easily be replaced as they are all detachable. You can order new cables on our website in Accessories. Click here so you can continue to use your POGS headphones for a long time.
Yes, all POGS cables are anti-tangle fabric cables and they unplug from the headset. By removing them for storage, the cables will last longer. It is also important for the cables to release quickly if they get caught on something, for the safety of your child as well as your devices, which is what all POGS cables, like the QuickSafe cable, are designed to do.
Yes, all POGS kids headphones (wired and wireless) come with both the QuickSafe and POGLink cables included in the box.
POGS headphones are designed for kids from the age of 3 years and older. We do not recommend using headphones at all for kids younger than the age of 3 years.
Great observation! POGS headphones changed the logo to better incorporate our love and respect for nature. Instead of switching over all products completely, we used a “soft launch” to reduce unnecessary and excess waste. This means that as we sell out of our original logo, we can transition to selling the new logo. So, some might receive headphones with the original logo, while others might receive the newer one! Both are the same, great quality POGS headphones - just with different logos.
We love to hear from you! If you still have questions, or have suggestions, please reach out! You can email us at firstname.lastname@example.org, or follow us on Facebook or Instagram. Don’t forget to tag us when you share pics of your kids using their POGS!
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What our customers have to say
I’m sure my youngest grandson will love his headphones just like his big brother. Love the colours.
Xmas present but sure it’s gonna be good
I bought these to use with our tablet for my toddler. I love the colour and they seemed to be comfortable for him to use.
My daughter loves these, they are very comfy so keeps them on. I like that they have a maximum volume setting to protect little ears
Christmas present so not opened yet
Bought 1 for my youngest granddaughter for her birthday on my son’s recommendation, now purchased 2 for my other grandchildren for Christmas and a long plane journey
The Gecko - Green
I can’t be any more complementary about the customer service from POGS, and specifically that of Pim. My son’s geckos stopped working suddenly, and Pim was able to sort out my issue quickly and above and beyond my expectations. Thank you so much for the stellar service!
Bought after needing a new pair of ‘anti chew’ headphones. My daughter has sensory problems and chews the wire of ever headphones. These have a separate wire so I can replace the wire and no the headphones, but because of the rope fabric she has not touched them yet! (Less satisfying I guess). These are fab, she can share with her brother thanks to the extra wire that links to his earphones. Good quality so she could hear her tablet over the plane noise (unlike others). Would buy again for kid no 2 and recommend. Also love their commitment to the environment.
Bought for my granddaughter. Her sister already has a pink pair. Quality item, easy to pair and use. Adult external Controllable volume control for little ears.
Excellent build quality- both very happy.
Came across this brand when reading reviews of kids headphones online. We love the colours, the robustness of the product and, of course, that they are wireless. The sound quality is great and my daughter (6yo) is very happy them. We are glad to be supporting a small business that is environmentally conscious too (check out their values).
Loved these headphones bought for my grandson’s 11th birthday. My son had checked all the safety before recommending for his son. I loved them so much I’ve requested a set, in any colour, for my birthday, as adult headphones are too big for my small head and these are perfect!!
Got these for my little boy and our trip (taking a long haul flight) haven’t been yet but so far these have been great. Pleased I got them for him (:
For Granddaughters birthday she liked them. They are an upgrade from her first ones.
Many thanks for your help