Return & warranty
We hope you enjoy our products as much as we do. If for whatever reason you would like to exchange or return your purchase, you can do so within 14 days after purchase, no questions asked as long as the product including the cables are still in the original packaging and are not damaged.
We pride ourselves on the quality of POGS headphones. In case something is wrong with your POGS, we offer a 2 year limited warranty.
Please see below how to exchange your purchase or make use of this warranty if needed.
Returns within 14 days after purchase?
To start your return, please fill in your information using the following link. You will be guided through 4 simple steps:
- Enter your order number and postal/ZIP code. You can find your order number in your order confirmation, it is preceeded by a hashtag (#).
- Select the product(s) you wish to return, and select the reason for return.
- Choose the return shipping method.
- You will then receive instructions on how to return your product, which you will also receive by email. Please return your purchase in original packaging with all cables included.
You will also receive a confirmation email as soon as we receive your package. If you need any support with your return, please reach out to us by email (hello@pogsheadphones.co.uk) and we will help you out as soon as we can.
Warranty
In the very unfortunate case you have an issue with your POGS, you can send it back to us within 2 years after purchase. Please check the Frequently Asked Questions and the user manual to see whether your issue can be solved before returning your product .
Problem not resolved? Please email us at hello@pogsheadphones.co.uk and and include your order number and a description of the problem you encounter with your POGS. Our customer service will set to work right away to solve your issue.
Note, if you ordered your product less than 14 days ago, please make use of our portal.
