Return & warranty
We hope you enjoy our products as much as we do. If for whatever reason you would like to exchange or return your purchase, you can do so within 14 days after purchase, no questions asked as long as the product including the cables are still in the original packaging and are not damaged.
We pride ourselves on the quality of POGS headphones. In case something is wrong with your POGS, we offer a 2 year limited warranty.
Please see below how to exchange your purchase or make use of this warranty if needed.
Returns within 14 days after purchase?
To start your return, please fill in your information using the following link. You will be guided through 4 simple steps:
- Enter your order number and postal/ZIP code. You can find your order number in your order confirmation, it is preceeded by a hashtag (#).
- Select the product(s) you wish to return, and select the reason for return.
- Choose the return shipping method.
- You will then receive instructions on how to return your product, which you will also receive by email. Please return your purchase in original packaging with all cables included.
You will also receive a confirmation email as soon as we receive your package. If you need any support with your return, please reach out to us by email (firstname.lastname@example.org) and we will help you out as soon as we can.
In the very unfortunate case you have an issue with your POGS, you can send it back to us within 2 years after purchase. Please check the Frequently Asked Questions and the user manual to see whether your issue can be solved before returning your product .
Problem not resolved? Please email us at email@example.com and and include your order number and a description of the problem you encounter with your POGS. Our customer service will set to work right away to solve your issue.
Note, if you ordered your product less than 14 days ago, please make use of our portal.
What our customers have to sayRead all reviews
Really happy with these. My 3 year old loves them and he’s plenty of room to grow into them too. Very stylise, very sturdy. Would highly recommend.
The Gecko - Pink
Absolutely brilliant. My twin boys love them. They are very comfortable and they were really easy to setup. Bought one set in green and another set in blue.
Purchased 2 pairs for my kids to take on holiday. I was slightly worried that with them being volume controlled, the kids might not be able to hear much with the background noise on the plane. Gave them a test run and hoovered the lounge whilst the kids were using them and they could still hear perfectly. Nice sound. Durable. Yes, they cost a bit more than some others but they are worth it.
We purchased two pairs for our children aged 6 and 3 and ergonomically the design is exceptional. There are two areas however that I feel could be improved; firstly with both pairs the jack was hard to push into the headphones so wouldn't work properly initially and also the lead kept getting tangled as they moved on their seat and also it is not easy to wrap or store the cable anywhere when not in use. In retrospect I should've purchased the Bluetooth version.
our 6 year old loves them. They feel nice and great quality. Sound is good. Lovely packaging.
Bought two sets for our boys for holiday flights. Previous headphones have been very poor and have resulted on planes in not being able to hear films / audiobooks at all. Pogs are low decibel but sound quality is very good. The quality of the headphones is robust so I expect they will last…..we will upgrade to wireless next time!
Such a fantastic product! This is our second purchase as our 5year old has had a pair for a few years which are still going strong so obviously had to get her younger sister the same! Our daughters love them!
Bought these for my granddaughter she’s only 3 and loves them
Excellent product good quality sound and well made. My only complaint is if you buy two pairs they aren’t compatible with apple share so the only way to listen together is through a cable which does not work very well on a plane.
So good 👏👏
very good product pares no problem and feel robust etc exactly as described and as reviewed maybe bit pricey but you get what you pay for my son loves
Great service & product
Great headphones, very comfy and well designed. The company are very easy to deal with also, email answered quickly regarding a query I had. Children love their new headphones.
The Gecko - Green