Return & warranty
We hope you enjoy our products as much as we do. If for whatever reason you would like to exchange or return your purchase, you can do so within 14 days after purchase, no questions asked as long as the product including the cables are still in the original packaging and are not damaged.
We pride ourselves on the quality of POGS headphones. In case something is wrong with your POGS, we offer a 2 year limited warranty.
Please see below how to exchange your purchase or make use of this warranty if needed.
Returns within 14 days after purchase?
To start your return, please fill in your information using the following link. You will be guided through 4 simple steps:
- Enter your order number and postal/ZIP code. You can find your order number in your order confirmation, it is preceeded by a hashtag (#).
- Select the product(s) you wish to return, and select the reason for return.
- Choose the return shipping method.
- You will then receive instructions on how to return your product, which you will also receive by email. Please return your purchase in original packaging with all cables included.
You will also receive a confirmation email as soon as we receive your package. If you need any support with your return, please reach out to us by email (firstname.lastname@example.org) and we will help you out as soon as we can.
In the very unfortunate case you have an issue with your POGS, you can send it back to us within 2 years after purchase. Please check the Frequently Asked Questions and the user manual to see whether your issue can be solved before returning your product .
Problem not resolved? Please email us at email@example.com and and include your order number and a description of the problem you encounter with your POGS. Our customer service will set to work right away to solve your issue.
Note, if you ordered your product less than 14 days ago, please make use of our portal.
What our customers have to say
I’m sure my youngest grandson will love his headphones just like his big brother. Love the colours.
Xmas present but sure it’s gonna be good
I bought these to use with our tablet for my toddler. I love the colour and they seemed to be comfortable for him to use.
My daughter loves these, they are very comfy so keeps them on. I like that they have a maximum volume setting to protect little ears
Christmas present so not opened yet
Bought 1 for my youngest granddaughter for her birthday on my son’s recommendation, now purchased 2 for my other grandchildren for Christmas and a long plane journey
The Gecko - Green
I can’t be any more complementary about the customer service from POGS, and specifically that of Pim. My son’s geckos stopped working suddenly, and Pim was able to sort out my issue quickly and above and beyond my expectations. Thank you so much for the stellar service!
Bought after needing a new pair of ‘anti chew’ headphones. My daughter has sensory problems and chews the wire of ever headphones. These have a separate wire so I can replace the wire and no the headphones, but because of the rope fabric she has not touched them yet! (Less satisfying I guess). These are fab, she can share with her brother thanks to the extra wire that links to his earphones. Good quality so she could hear her tablet over the plane noise (unlike others). Would buy again for kid no 2 and recommend. Also love their commitment to the environment.
Bought for my granddaughter. Her sister already has a pink pair. Quality item, easy to pair and use. Adult external Controllable volume control for little ears.
Excellent build quality- both very happy.
Came across this brand when reading reviews of kids headphones online. We love the colours, the robustness of the product and, of course, that they are wireless. The sound quality is great and my daughter (6yo) is very happy them. We are glad to be supporting a small business that is environmentally conscious too (check out their values).
Loved these headphones bought for my grandson’s 11th birthday. My son had checked all the safety before recommending for his son. I loved them so much I’ve requested a set, in any colour, for my birthday, as adult headphones are too big for my small head and these are perfect!!
Got these for my little boy and our trip (taking a long haul flight) haven’t been yet but so far these have been great. Pleased I got them for him (:
For Granddaughters birthday she liked them. They are an upgrade from her first ones.
Many thanks for your help